Shipping policy
Shipping Policy
Here at Lumendat, every order shipped within the United States, United Kingdom, or Australia comes with free standard shipping. If you have any questions about your delivery, feel free to reach us at info@rinalvo.com.
Where We Ship
This policy covers orders being delivered within the US, UK, and Australia. At this time, we're not able to ship to P.O. boxes, APO/FPO addresses, or any destination outside of these three countries.
Where Your Order Comes From
Lumendat is based in the United States. That said, we work with fulfillment partners and warehouses located internationally, which means the location your package actually ships from may not match our registered business address. When you place an order with us, you're acknowledging that it could be fulfilled and shipped from a warehouse outside our home base.
How Long Processing Takes
Once your payment goes through, we get to work preparing your order, which typically takes 1-3 business days, Monday through Friday. If you place your order after 5:00 PM Pacific Standard Time (PST), we'll begin processing it the next business day.
Transit and Delivery Times
After your order leaves our hands, standard shipping typically takes 6-12 business days to arrive. All in, you should expect your package roughly 7-15 business days after placing your order, though this can shift a bit depending on where you're located and which warehouse fulfills your order. These are simply estimates, and actual delivery can run a little longer during busier seasons or due to factors beyond what we can control.
Tracking Your Package
Every order comes with tracking included. As soon as your package ships, we'll send a confirmation email with your tracking number so you can follow its progress right up to your door.
If Your Order Is Running Late
We do our best to hit our estimated delivery windows, but occasionally things like weather, unusually high order volumes, or carrier hiccups can cause delays. If your package hasn't shown up within the estimated timeframe, reach out to us and we'll jump in to help figure out what's going on.
Lost or Damaged Deliveries
If your package never arrives or shows up damaged, email us at info@rinalvo.com with your order number and, if the item is damaged, a few photos showing the issue. We'll look into it right away and get you either a replacement or a full refund as quickly as we can.
Contact Information
Business Name: MEHMETKINALI LLC
Store Name: Rinalvo
Address: 7901 4th St N STE 300 St. Petersburg, FL 33702 United States
Email: info@rinalvo.com
Phone: +1 (786) 598-9624
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (PST)
Saturday–Sunday 11:00 AM–3:00 PM
We typically respond within one business day.