Shipping policy

Shipping Policy

Last Updated: July 26, 2026

At Rinalvo™, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through www.rinalvo.com.

Shipping Destinations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday), excluding weekends and U.S. federal holidays.

Orders placed after our daily cut-off time will begin processing on the next business day.

Order Cut-Off Time: 2:00 PM Eastern Time (ET)

During holidays, promotional events, or periods of unusually high demand, processing times may be slightly longer.

Shipping Cost

FREE Standard Shipping is available on all orders within the United States.

There is no minimum purchase requirement to qualify for free shipping.

Estimated Delivery Time

Estimated delivery consists of two stages:

Processing Time

1–3 Business Days

Shipping Time

6–10 Business Days

Estimated Total Delivery Time

7–13 Business Days

Delivery times are estimates only and may vary due to:

Weather conditions
Carrier delays
Public holidays
High shipping volumes
Events beyond our control

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become active after shipment.

Shipping Restrictions

We currently do not ship to:

PO Boxes
APO/FPO/DPO military addresses
U.S. territories where carrier service is unavailable
Locations restricted by our shipping partners

Some products may also have additional shipping restrictions due to applicable laws or carrier policies.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an address error after placing your order.

Failed Deliveries

If a package cannot be delivered because:

The delivery was refused,
The package was not collected,
The address was incorrect,
Multiple delivery attempts failed,

the package may be returned to our facility.

If reshipment is requested, additional shipping fees may apply.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us immediately.

Email: info@rinalvo.com

Please include:

Order number
Photos (if damaged)
Description of the issue

We will investigate the matter with the shipping carrier and provide an appropriate resolution as quickly as possible.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays caused by shipping carriers, severe weather, customs inspections (where applicable), or other circumstances beyond our control are not considered grounds for automatic refunds.