Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

At Rinalvo™, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original tags, accessories, and packaging.
Be free from damage caused by misuse or improper handling.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be accepted.

How to Start a Return

To initiate a return, please contact our Customer Support team before sending your item.

Email: info@rinalvo.com

After your request has been reviewed and approved, we will provide the return instructions and the appropriate return shipping address.

Please do not return any item without prior authorization. Unauthorized returns cannot be accepted or processed.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing parts

please contact us within 48 hours of delivery by emailing info@rinalvo.com.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Photos of the product and its packaging

After reviewing your claim, we will provide an appropriate resolution, including a replacement, refund, or other suitable remedy.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Perishable goods
Opened beauty or personal care products
Products showing signs of use
Hazardous materials or flammable products

If you have questions regarding a specific product, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different product, please:

Return your eligible item.
Place a new order for the desired product after your return has been approved.

Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for:

Return shipping costs
Proper packaging of the item
Choosing a reliable shipping carrier
Providing tracking information whenever possible

Rinalvo™ is not responsible for returned packages that are lost or damaged during return transit.

Restocking Fee

A 15% restocking fee will be deducted from approved refunds.

This fee covers:

Product inspection
Quality control
Repackaging
Inventory processing

The restocking fee also applies if:

You refuse delivery.
You fail to collect your shipment.
You voluntarily return an unopened package.

Exceptions

The restocking fee will not apply if:

The wrong product was shipped.
The product arrived damaged.
The product was defective upon arrival.

Each request will be reviewed individually.

Order Cancellation

Orders may be cancelled within 30 minutes of being placed.

After this period, your order may already be in processing or fulfillment and can no longer be cancelled.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Refunds are generally processed within 10 business days after approval.
Depending on your bank or card issuer, additional processing time may be required.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@rinalvo.com.