Refund policy
Lumendat wants you to feel good about everything you buy from us. If an item doesn't turn out the way you hoped, this page walks you through exactly how returns and refunds work.
1. Contact Information
Business Name: MEHMETKINALI LLC
Store Name: Rinalvo
Address: 7901 4th St N STE 300 St. Petersburg, FL 33702 United States
Email: info@rinalvo.com
Phone: +1 (786) 598-9624
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (PST)
Saturday–Sunday 11:00 AM–3:00 PM
Our team typically gets back to you within one business day.
2. Where Orders Ship From and Where Returns Go
Lumendat is headquartered in the United States and ships to customers across the US, UK, and Australia. Because we work with fulfillment partners and warehouses around the world, packages may not always originate from our St. Petersburg office, and approved returns are sometimes routed to a different facility than our main address. We'll confirm the exact return destination once your Return Authorization has been approved, so please hold off on mailing anything back until you hear from us — items sent to our business address without prior confirmation may not reach the right place.
3. Our 30-Day Window
From the day your order arrives, you have 30 days to request a return. For a return to be accepted, the product needs to be unused, in good condition, packed in its original packaging, and accompanied by some form of proof of purchase, like your order number or receipt. Requests made after the 30-day mark may no longer qualify for a refund.
4. Starting the Return Process
Send an email to info@rinalvo.com with your order number and a quick explanation of why you'd like to return the item. We'll take a look and get back to you within 1-3 business days. Once approved, you'll be issued a Return Authorization along with instructions on how and where to send the item. From the point of approval, you'll have 7 days to get the package in the mail — returns shipped without an authorization on file may be turned away.
5. Who Covers Return Shipping
If your item arrived defective, was damaged during shipping, or isn't what you actually ordered, let us know within 48 hours of delivery and include some photos showing the problem. Once we've confirmed the issue, we'll cover the cost of a replacement or refund entirely. On the other hand, if you simply changed your mind or ordered something by mistake, return shipping will be at your own expense, and we ask that you use a shipping method that includes tracking.
6. How Refunds Are Handled
Once we've received your return and checked it over, we'll send you a confirmation email. From there, refunds are issued within 7 business days and sent back to whatever payment method you originally used. Keep in mind that your bank or card provider may take some additional time to reflect the refund on your end.
7. Making an Exchange
If you'd rather swap an item than get your money back, just reach out to our support team. Once we've approved your return, you're welcome to place a new order for whatever you'd like instead. The same eligibility rules that apply to standard returns also apply to exchanges.
8. Cancelling an Order
You can cancel an order any time before it ships and receive a complete refund. If it's already on its way to you, you'll need to wait for delivery and go through the standard return process instead. To cancel, just email info@rinalvo.com and let us know.
9. Items We Can't Accept Back
A few categories of items aren't eligible for return: anything custom-made or personalized, and hygiene-related products unless they remain sealed and unused.
10. Your Rights as a Consumer
Nothing in this policy takes away from any protections you're entitled to under the consumer laws that apply to you. Shoppers in the United Kingdom remain covered under the Consumer Rights Act 2015, and shoppers in Australia remain covered under the Australian Consumer Law. These laws may give you further rights when it comes to goods that are faulty or not accurately described.